![]() I just tried to help him out using Remote Assistance and it. My PC (Windows 10 Pro) and his laptop (Windows 10 Home) were both setup correctly for Remote Assistance, including Windows Firewall settings. If you get an error message that WebView2 isn't installed when you try to open Quick Assist, download and install Microsoft Edge WebView2 from the Microsoft website. I needed to help a friend prepare his laptop for the Anniversary Update yesterday. Microsoft Edge WebView2 is required to use Quick Assist. If Quick Assist doesn't run or you get an error message that Microsoft Edge WebView2 isn't installed, go to the next step. That said, I was turned off by their ‘recent’ change over to subscription based updates and disabling of older. If you have problems, the common troubleshooting tips here may help get Quick Assist working. If your device has Microsoft Edge installed, then it’s likely that Quick Assist will run properly. Quick Assist uses the Microsoft Edge browser control. Only join support sessions with people you recognize and trust. Make sure Microsoft Edge is installed properly and up to date. Did you know that recent versions of Windows come with a baked-in remote access/support App called Quick Assist For years now, I’ve used TeamViewer and it work flawlessly. Be cautious if you receive unsolicited requests to access your computer. If you don’t have one already, you can sign up for free. Machine A: Sign into the app using your Microsoft credentials. If you have problems, the common troubleshooting tips here may help get Quick Assist working. See Troubleshooting tips for installing and updating Microsoft Edge.Īfter installing or updating Microsoft Edge, try opening Quick Assist again. Microsoft’s Quick Assist Remote Assistance App. Machine A: Launch the Quick Assist app either using the Start menu or using the CTRL + Windows Key + Q shortcut keys. If your device has Microsoft Edge installed, then it’s likely that Quick Assist will run properly. Quick Assist uses the Microsoft Edge browser control. Make sure Microsoft Edge is installed properly and up to date Try the following steps in order to try to install Quick Assist and get it working properly. (Applies to original Quick Assist app-not the Store app version of Quick Assist.) QuickSupport enables a support technician to remotely access, remotely control, and remotely view your computer or mobile device for fast troubleshooting. WebView2 can’t be updated due to a Group Policy setting. General error not related to Microsoft Edge WebView2. Here are some error codes you might see along with a short description of the problem. Select Start, enter Quick Assist, then select it in the list of results (or press the Windows key + Ctrl+ Q). ![]() ![]() The error might be related to Microsoft Edge WebView2, which is required to use Quick Assist. Click the Start button, and youll find that its listed under the Windows Accessories folder, or you can type Quick Assist into the Windows Search box next to the. You might see an error code in a dialog box if you’re having trouble installing Quick Assist. How to Enable Windows 7 Remote Desktop and Remote WebFor the best experience, download and install the new version of the Quick Assist app from Microsoft.
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